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Privacy

Privacy Policy

Effective date: April 15, 2026. This Privacy Policy explains how VoicedCraft collects, uses, stores, and protects information when you use our website, demo pages, admin console, voice workflows, and related services.

1. Information we collect

  • Contact details such as name, email address, phone number, company name, and job title.
  • Business configuration such as locations, routing rules, greetings, schedules, and follow-up preferences.
  • Account data for authorized users and administrators.
  • Call metadata such as caller ID, called number, timestamps, duration, status, and routing path.
  • Call content such as caller speech, assistant speech, transcripts, summaries, outcomes, and follow-up requests.
  • CRM, calendar, callback, and workflow records tied to your account.
  • Support requests, demo requests, and correspondence sent through our site or by email.
  • Device and usage data such as browser type, IP address, page views, and log data.
  • Cookie or local-storage identifiers used to keep the site and platform functioning.

2. How we use information

  • To answer and route calls.
  • To transcribe speech, generate summaries, and store call records.
  • To create callbacks, appointments, CRM entries, and follow-up tasks.
  • To keep your business settings, schedules, and routing rules aligned with how you operate.
  • To provide support, troubleshoot issues, and administer accounts.
  • To improve reliability, detect abuse, secure the platform, and maintain audit trails.
  • To communicate with you about service updates, transactional notices, and support replies.

3. Sharing and disclosure

We do not sell personal information. We do not sell call data. We do not share customer data for third-party advertising or marketing.

We may share information only when needed to operate the service, including with providers that host, transmit, store, transcribe, or support our systems, with integrations you intentionally connect, when required by law, or when necessary to protect users, the service, or the public.

Service providers may process information only to perform services for VoicedCraft and may not use it for unrelated advertising or marketing.

4. Call content and transcription

VoicedCraft processes live voice calls so the service can answer callers, capture intent, and create useful business records. That can include speech from the caller and assistant, transcripts, summaries, and extracted details such as names, phone numbers, addresses, appointment times, or callback requests.

We retain call records to support ongoing context, reporting, and workflow continuity unless deletion is requested or a longer retention period is required by law or contract.

5. Data ownership

Subject to the rights needed for us to operate the service, you retain ownership of your business content, caller data, and records you submit through your account. We process that information on your behalf to deliver VoicedCraft and related workflows.

6. Retention

We keep information for as long as needed to provide the service, support your account, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain operational history.

Call transcripts, summaries, and workflow records may remain associated with your account while it is active and for a reasonable period afterward unless a longer period is required by law or a customer agreement.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No internet-based service can guarantee absolute security.

8. Your choices and rights

  • You can access, update, or correct certain account information through the admin console.
  • You can ask us about the records we maintain about your business.
  • You can request deletion or export where applicable and where we can lawfully honor the request.
  • You can manage routing rules, schedules, and connected integrations inside the platform.

9. International transfers

Because VoicedCraft may use cloud services and processors in different regions, information may be processed and stored outside your local jurisdiction. Where required, we use appropriate transfer and processing arrangements.

10. Children

VoicedCraft is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may post an updated version on this page and change the effective date.

Contact

For privacy questions, data requests, or deletion inquiries, contact support@voicedcraft.com.